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PWW00-13705

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#6027 Raindrop® Premium Stainless Steel Drinking Fountain by Pioneer Pet 96 oz $.

• DownloadPWW00-13705 Drinkwell® 360 Fountain- Stainless Steel Manual(1.33 MB)

FAQs

Find helpful customer reviews and review ratings for MFR BackOrder 051017 Pioneer Pet Replacement Filters for Ceramic and Stainless Steel Fountains (3 Pack) at Amazon.com. Read honest and unbiased product reviews from our users. Drinkwell® 360 Stainless Steel Pet Fountain PWW00-13705 Downloads. Download PWW00-13705 Drinkwell® 360 Fountain- Stainless Steel Manual (1.33 MB) FAQs Installation & Setup Training Troubleshooting Accessories. Are PetSafe fountains safe? What types of materials are PetSafe fountains and filters made with? Mar 25, 2017  Cleaning Pioneer Pet Stainless Steel Raindrop Fountain,like a PRO! Pioneer Pet Raindrop Stainless Steel Pet Drinking Fountain. Ceramic and Stainless Steel Raindrop Fountain.

The Pioneer Pet Raindrop Stainless Steel Pet Drinking Fountain is made with dishwasher safe stainless steel for your convenience. The filter in this cat water fountain or dog water fountain should last up to 30 days with normal use; you can replace your filter with Pioneer Pet Raindrop Pet Fountain Replacement Filters, sold separately. Motor Maintenance for Pioneer Pet Click link: Pump Trouble Shooting Suggestions Note: The most frequent cause of pump failure is that customers miss the part in the instruction manual (pages 9 and 10) about taking the pump apart to clean it. If the fountain is quite new, the other cause is that the impeller in the pump can come loose.

• Are PetSafe fountains safe?

  PetSafe pet fountains are Underwriters Laboratories (UL) Listed. This means that an independent test facility has tested representative samples of the products and determined that they meet specific, defined requirements.

  The pumps used in our fountains are double insulated and tested to meet strict product safety standards even while submerged. Pumps that are used in pools, hot tubs, and fish tanks are held to these same standards.

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• What types of materials are PetSafe fountains and filters made with?

  The materials our fountains are made with are completely safe for your pet. All plastic fountains and plastic parts are BPA-free. Our ceramic fountains are lead-safe and meet the requirements of the Consumer Product Safety Commission and California Prop 65 standards for lead content. Our stainless-steel fountains use 304 Stainless Steel which is used in a variety of household and Industrial applications for food and water handling. This type of stainless steel is FDA approved and Generally Recognized as Safe (GRAS). The activated carbon in our filters is made from coconut shells and is safe to use with your pet’s drinking water. The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets.

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• How do I clean the fountain?
  • Unplug the fountain.
  • Dump the water.
  • Disassemble the fountain.
  • The fountain is dishwasher safe except for the motor and cord. Either wash in the top rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if you have the Avalon or Pagoda fountains, the filter housing is hand wash only. It is not dishwasher safe.)
  • Remove the motor from the fountain.
  • Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
  • Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too, or anything that can reach all the way inside of the cavity.
  • Rinse all parts well before returning to the fountain.
  • Re-assemble fountain, replacing the filter and pre-filter as needed.
  • Place the fountain where desired. Fill with water. Re-plug in fountain.

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• How can I make the filters last longer?
  • Clean your fountain at least once a month or more often if needed
  • Replace all of the water in the bowl with fresh water between regular cleanings
  • If your fountain uses a foam filter or pre-filter, clean the pre-filter between regular fountain cleanings
  • Use pre-filtered or purified water to refill the fountain

  Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.

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• Do I need to use a filter with the fountain?

  The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.

  Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.

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• How do I get my pets to drink from the fountain?

  Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:

  • Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
  • Plug in the fountain for short periods of time, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
  • Once your pet is somewhat used to the fountain, remove other water sources.
  • If your pet still isn’t interested in the fountain, make it more appealing with some flavoring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, you can clean the fountain, replace the filter, and refill the fountain with regular water.

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• How do the filters work?

  The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.

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• How often should I change the filter?

  The activated carbon filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.

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• What are the filters made of?

  These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.

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• What’s the difference between the regular carbon filters and the premium filters?

  Once the filter has been used, the activated carbon tends to settle in the bottom of the pouch. The premium filters have 6 smaller pouches, rather than the 2 in the original filters, so the carbon is spread out more evenly for better filtration quality.

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• Why do I need to change the filters?

  Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.

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• Which side of the filter should face the front?

  Put the filter in the filter housing with the black side facing the front.

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• Is the plastic in your fountains BPA-free?

  Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.

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Installation & Setup

• How to Clean Your Drinkwell Fountain Pump (SP 400LV)

  In this video, we'll walk you through how to properly clean the water pump for your Drinkwell Fountain. Keeping your fountain and pump clean will make your fountain last longer, giving your pet more fresh, flowing water!

  • 1:07Watch Now

  
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Training

• How do I get my pets to drink from the fountain?

  Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:

  • Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
  • Plug in the fountain for short periods of time, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
  • Once your pet is somewhat used to the fountain, remove other water sources.
  • If your pet still isn’t interested in the fountain, make it more appealing with some flavoring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, you can clean the fountain, replace the filter, and refill the fountain with regular water.

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Troubleshooting

• The adaptor is warm to the touch.
  • Unplug the fountain and plug it into a surge protector.

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• The fountain feels slimy.
  • If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by your pet’s saliva. Change the water and clean your fountain more frequently to prevent this.
  • Make sure the fountain parts are rinsed thoroughly after cleaning the fountain. Soap residue may cause the sliminess.
  • To reduce mold and mildew, soak the fountain in a 90% water, 10% bleach solution for 15 minutes. Be sure to rinse every part thoroughly before re-assembling the fountain.
  • If there is a white chalky substance in the fountain, your fountain may have a mineral deposit build-up from hard water. To remove these deposits, clean the fountain parts with a 90% water, 10% vinegar solution. Rinse all parts thoroughly afterwards. Use filtered or purified water instead of hard tap water to prevent this.

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• The fountain is leaking.
  • Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain.
  • First, you need to figure out where the leak is. Look for visible cracks in the bowl.
  • If there are no visible cracks in the bowl, place the fountain on a towel to see where the leak is.
  • If you find a leak, you can attempt to patch it or call Customer Care about replacing the fountain.
  • If the cord is wet above the water line, loosen the cord and allow some slack so water won’t travel up the cord.
  • If you have the Original fountain, you may need to remove the pump to properly clean around it. Call our Customer Care for a tool to help remove your pump.

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• The fountain is too loud.

  A low humming noise is normal, but it should not be loud. Some fountains hum a little louder than others.

  • If the water is making too much noise, add water to the fill line and reduce the flow using the flow control knob.
  • If the motor is humming loudly, make sure the water level is above the minimum line.
  • When turning on the fountain or replacing the filter, the motor may make more noise than usual. It should return to normal levels within a few minutes.
  • Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it’s possible that some debris is caught on the impeller. Remove the pump and clean the impeller. Try rubbing a small amount of vegetable oil onto the magnetic pin with a Q-tip to lubricate the impeller.
  • Clean your fountain completely. See below for full cleaning steps.
  • Hard water buildup can sometimes cause more noise. Try adding plain white vinegar inside the pump's cavity (without the impeller) and allow it to soak for 10-15 minutes. Allow the impeller to soak in a separate bowl of vinegar for the same duration of time. Clean all fountain parts in soap and water before reassembling the fountain.
  • The Big Dog and Original fountains may be noisier due to a loose impeller pin. Gently but firmly press down on this pin to re-seat it into its proper place in the motor. If the pin has completely dislodged itself from the motor, it cannot be placed back into the motor cavity properly and the motor will have to be replaced.

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• The fountain stopped working.

  There are several possible causes for a fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:

  • Unplug and re-plug the fountain into the same outlet.
  • Check the cord. If it has any frayed or exposed wires, your pet may have been chewing on the cord. To prevent this, you can purchase a cord cover from most hardware stores. You could also try securing the cord to the floor with duct tape .
  • Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2-4 weeks to ensure proper function. Please refer to the owner's manual for detailed instructions on how to properly clean your motor. To clean the motor:
    1. Remove the motor from the fountain.
    2. Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
    3. Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A small toothbrush might work too, or anything that can reach all the way inside of the cavity.
    4. Rinse all parts well before returning to the fountain.
  • Water quality can also affect the pump and how effectively it runs. Hard water will cause calcium deposits to build up in the pump's cavity, blocking the impeller from spinning. If there is evidence of hard water build-up inside the pump, try adding plain white vinegar inside the pump's cavity (without the impeller) and allow it to soak for 10-15 minutes. Allow the impeller to soak in a separate bowl of vinegar for the same duration of time. Clean all fountain parts in soap and water before reassembling the fountain.
  • Make sure the cord does not have any frayed or exposed wires due to pets possibly chewing the cord. If your pet is prone to chewing, visit your local hardware store and purchase a conduit cover to protect the cord.
  • Pumps last for several years with proper cleaning. If the pump has been in regular use for this period of time, it may be old and need to be replaced.
  • The fountain is to be used indoors only, with the exception of the Outdoor Dog Fountain. Outdoor usage for all other fountains can cause damage to the pump, at which point the pump would need to be replaced. The fountain parts and pump are not UL approved for outdoor use.
  • If the pump was exposed to low water levels for a prolonged period of time, the pump's motor may have burned out and the pump may need to be replaced.

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• The motor is not working.
  • Unplug the fountain then plug it back in.
  • If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller. You can also change the foam filter.
  • If the motor is not humming, try replacing the pump.
  • Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.

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• The water’s not flowing as much as it used to.
  • Disassemble and clean the pump.
  • Clean the fountain, especially around the motor.
  • Fill the fountain with water up to the max fill line.
  • With a 360 Plastic or Stainless Steel fountain, the more spouts on the top, the weaker the water flow for each spout. Try switching to a top with one fewer spout opening.

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• There’s black dirt in the bowl.

  This black stuff is loose activated carbon from the filter and is completely harmless for your pet to drink. The carbon filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more carbon than others due to differing consistency of carbonl in each batch of filters, so don’t be surprised if some filters leave behind more carbon dust than others.

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Accessories

Drinkwell® Replacement Pump

PAC00-13206

$16.99

Drinkwell 360™ Fountain Carbon Filters (3-Pack)

PAC00-13712

$11.49

Drinkwell® 360 Stainless Steel Cone Locks

PAC00-13116

$4.00

Drinkwell 360™ Stainless Steel Fountain Flow Adjustment Kit

PAC00-13117

$4.00

Drinkwell 360™ Stainless Steel Fountain Plumbing Kit

PAC00-13118

$4.50

Drinkwell 360™ Stainless Steel Fountain Multi-Streams Kit

PAC00-13119

Pioneer User Manuals

$6.00

Drinkwell® Foam Replacement Filters, 2-Pack

PAC00-13711

$5.95

Drinkwell® Fountain Cleaning Kit

CKPH

$9.99

Trusted Support

Call Customer Care for live help.

1-866-738-4379

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Pioneer Big Max is a stainless steel cat water fountain with 128 Oz capacity which gives cats fresh and circulating water. There are several reasons why cats don’t drink from a water bowl and one of them is the lack of water freshness. Also, water in movement encourages cats to drink more. This is especially important since cats that don’t drink enough water can develop kidney disease.

Pioneer Big Max has a quiet submersible pump that keeps the water oxygenated and fresh. The bowl’s size is enough to accommodate more than one pet drinking. The unit is easy to disassemble and the stainless steel is more hygienic than plastic because it helps from developing bacteria and slime in the water. Stainless steel is much easier to clean than plastic too. The fountain is 100% dishwasher safe and is made from high grade stainless steel.

FEATURES

• Circulating water encourages your pet to drink more
• Easy to assemble, 2 main pieces
• Replaceable charcoal filter purifies water
• 100% dishwasher safe
• 128 oz of water capacity (3.78L)
• Nice design fits with any decor
• Made from premium stainless steel
• Dimension: 4 ¼” H x 12” W x 13.75” L
• Weight: 3.2 lbs.
• Safe and low voltage UL listed power system.
• 6’(1.82m) long power cord.
• One year limited manufacturer warranty for pump
• Manufacturer recommends to clean the unit once a week and disassemble and clean the pump once a month.
• Indoor use only

PIONEER STAINLESS STEEL BIG MAX COMPONENTS:

Pioneer Big Max basically consists in three parts: the top, the pump housing and the bottom. The pump housing is a plastic case that contains the pump itself and the filter.

To assemble it, you have to line up the pump with the housing and the top part of the fountain, then put it all together. As the pump in located inside the housing at the bottom of the unit, it works underwater (inside the housing) and the cord comes right out the back of the unit.

HOW IT WORKS

Once the fountain is filled with water, the pump sucks the water which goes through the filter up to the top drinking part of the fountain. This circulation keeps the water in movement. Pets can drink from the top or the bottom of the fountain.

What are the Pros and Cons of the Pioneer Big Max Stainless Steel?

PROS

Pioneer Pet Fountain Manual

• Easy to clean
• Heavy stainless steel construction
• Stainless steel helps to stop bacteria formation.
• Quiet fountain, special for timid cats (it makes a humming noise if water level goes low, but not so noisy)
• Good capacity of 128 Oz.
• Easy to fill, just pouring water directly into the bowl.
• Water flow does not scare cats, is not a strong falling stream
• No big splashes
• Stainless steel is more hygienic than plastic and keeps the water cooler
• Two or more pets can drink easily at the same time
• Replaceable pump
• Nice design
• Dishwasher safe and parts fit easily in the machine (pump is not dishwasher safe)
• Easy to hand wash (no nooks or crannies)
• Suitable for cats with chin acne to plastic
• The cord detaches from the transformer

CONS

• After some time of using the fountain, maintenance is necessary more often.
• Pump is rather small for the size of the bowl, consequently water circulation is not strong.
• Not falling stream as a typical fountain
• Replacement pumps don’t last as long as the original.
• Getting all the holes of the parts (pump housing, bottom and top) lined up is tricky.
• Filters available only online

TIPS

• Make sure to keep the fountain filled to within ½ inches from the top of the bowl.
• To ensure the operation of the fountain is crucial to clean it once a week and deeply cleaning it including pump about twice a month (more than recommended by manufacturer).
• It’s really important to keep in mind that if water level gets under the minimum amount or if the pump housing is clogged by pet hair, the pump will over heat and burn up.
• The unit is fairly quiet but if the top part of the fountain vibrates with the pump, just move the piece a little and it will stop.
• Replacement parts are available on Amazon (Jebao PP300LV Water Pump 40 GPH) or Pioneer Pet website.

CONCLUSION

If you are looking for a quiet fountain, the Big Max is almost silent in comparison to other fountains and quieter than Pioneer Raindrop version. The concept of the Pioneer Big Max is not really a “fountain” since it does not have falling stream but it has a circulating water system. This is a very good cat automatic drinking water bowl with some points to consider though:

• It will require frequent maintenance, especially if you intend to use it for more than one pet. This maintenance includes cleaning the fountain once a week and a deep cleaning, including pump, twice a month (though manufacturer recommends once a month). Weekly cleaning takes about 5/10 minutes and deep cleaning about 20/25 minutes.
• It requires frequent filter replacement depending on the usage.
• This fountain MUST keep the water level within ½ inches from the top of the bowl. If not, the pump won’t last very long. The water level and cleaning will determine the pump lifespan.

BOTTOM LINE

Pet Pioneer Fountain

This fountain will help you keep your pet hydrated but if you don’t like to clean pet fountains often this unit won’t make you happy (keep in mind all fountains need to be cleaned often). You have to decide between the importance of your cat in drinking more water and the inconvenience for you to maintain the fountain . If you do a proper maintenance of this unit, it will work excellent for your cat. Considering Pros and Cons,

Pioneer Pet Fountain Filters

I recommend Pioneer Big Max as a very good choice for short haired cats and using the fountain not too close to the food bowl. Especially:

• If you want to use it at least for two cats (the fountain is big so this way you don’t waste so much water)
• If you are tired of the regular water bowl and want to reduce the daily pouring of water.
• If your cat does not play with the water or drink with its paws
• If you have time to clean this unit at least once a week and a deep washing, twice a month.

x I don’t recommend this fountain:

• For long hair pets.
• For only one cat (cleaning will make you waste too much water)
• Cats that use their paws or play with the water before drinking it
• If you don’t have time or don’t want to clean the fountain frequently.
• If you are thinking of using it for several days trips.
• If you want a fountain with falling stream
• Old cats that have always used a regular water bowl
• If you don’t want to buy filters or replace the pump in the future.